GENERAL TERMS AND CONDITIONS
Uhrkultur GmbH – General Terms and Conditions
1. SCOPE
These General Terms and Conditions apply to all contracts for the sale of goods by Uhrkultur GmbH, Neckarstraße 66, 47051 Duisburg, Germany, to consumers and entrepreneurs. They apply in particular to order inquiries and orders via our online store, via Internet portals, by e-mail, by telephone, in writing, in our business premises and for sales at trade fairs, watch fairs, exhibitions, sales events or comparable events. For the purposes of these General Terms and Conditions, a consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside his trade, business or profession. An entrepreneur within the meaning of these General Terms and Conditions is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity. Our General Terms and Conditions also apply to future deliveries, services and offers to the same customer, insofar as they have been effectively included in the contractual relationship. Deviating, conflicting or supplementary terms and conditions of the customer or third parties shall only become part of the contract if we expressly agree to their validity in text form. This shall also apply if we do not object separately in individual cases or refer to letters containing the terms and conditions of the customer or third parties.
2. CONCLUSION OF THE CONTRACT
Our advertised offers, product presentations and prices are non-binding and do not constitute a legally binding offer to conclude a purchase contract. Rather, they are a non-binding invitation to the customer to submit an order request for the conclusion of a purchase contract. If the customer has not yet reached the age of 18, the consent of the legal representatives is required for the conclusion of a contract with Uhrkultur GmbH. By submitting an order inquiry, a signed order or an order via our online store, the customer submits a binding offer to conclude a purchase contract for the respective product. A purchase contract is only concluded when we expressly accept the customer’s offer. Acceptance takes place by means of a dispatch confirmation with tracking number or by the binding confirmation of a collection date after scheduled receipt of the goods by us. An automatic confirmation of receipt, a confirmation of receipt of the order request, a request for payment or payment does not constitute acceptance of the offer. Until our declaration of acceptance, there is no entitlement to delivery of the product.
2A. Order inquiries and delivery capability
Products, in particular luxury watches, rare models, discontinued models, individual items or goods to be procured via suppliers, are subject to actual availability and the scheduled receipt of goods by Uhrkultur GmbH. The respective product is in particular subject to the proviso that our supplier actually delivers the product to us on time and in the condition stipulated in the contract and that transportation to us is carried out properly.
If the product is not available before our declaration of acceptance, is not received by us as planned, is damaged during transportation to us, is lost or cannot be procured for reasons beyond our control, we are entitled not to accept the customer’s offer. In this case, payments already made will be refunded in full and without delay. This provision shall not apply if we have caused the non-availability, loss, damage or non-receipt of goods intentionally or through gross negligence.
2B. Order inquiries via the online store
If the customer submits an order inquiry or order via our online store, he thereby submits a binding offer to conclude a purchase contract for the selected product. The contract is only concluded when we expressly accept this offer in accordance with section 2. Depending on the brand, model, price, place of dispatch or country of dispatch, individual models may be excluded from dispatch due to our insurance regulations. In this case, we reserve the right to offer the customer a pick-up on site or another suitable delivery method.
2C. Order requests via Internet portals
If the customer submits an order request or order via an Internet portal, the provisions of these General Terms and Conditions shall apply insofar as they have been effectively included in the contractual relationship. Even in the case of order inquiries via Internet portals, a purchase contract is only concluded when we expressly accept the customer’s offer in accordance with Section 2. Depending on the brand, model, price, place of dispatch or country of dispatch, individual models may be excluded from dispatch due to our insurance regulations. In this case, we reserve the right to offer the customer a pick-up on site or another suitable delivery method.
3. PRICES AND TAXES
All prices quoted are total prices. If statutory VAT is applicable, it is included in the price and shown accordingly. In the case of goods subject to differential taxation in accordance with § 25a UStG, VAT is not shown separately. Additional delivery and shipping costs will be communicated to the customer separately after submission of the order or order request. Price information, product descriptions and availability information may contain errors in individual cases. Obvious input, printing or calculation errors are reserved
4. payment and retention of title
The customer can generally pay the purchase price by advance payment, immediate bank transfer, installment purchase via easyCredit or on collection on site, provided the respective payment method is offered. For each order, we reserve the right not to offer individual payment methods and to refer to other payment methods. The goods remain the property of Uhrkultur GmbH until the purchase price has been paid in full. In the case of entrepreneurs, we reserve title to the goods until all claims arising from the current business relationship have been settled in full.
4A. PAYMENT BY BANK TRANSFER
Payments by bank transfer are to be made exclusively to the following bank account. Please state your name and order number as the reason for payment.
Uhrkultur GmbH
Volksbank Rhein/Ruhr Duisburg
IBAN: DE71 3506 0386 1163 0100 05
BIC: GENODED1VRR
4B. PAYMENT BY IMMEDIATE BANK TRANSFER
Sofortüberweisung.de is an easy-to-use direct transfer procedure with the high security standards of online banking and TÜV-tested data protection. The Sofortüberweisung.de payment form is specially secured and not accessible to merchants. As soon as you set up a transfer for your online banking account, the purchase amount will be transferred to us immediately and directly.
4C. Payment by EasyCredit
Supplementary General Terms and Conditions for easyCredit installment purchases
1 Scope of application and general terms of use
The following supplementary General Terms and Conditions, hereinafter referred to as “GTC”, apply between you and the merchant for all contracts concluded with the merchant in which the easyCredit installment purchase, hereinafter referred to as “installment purchase”, is used. In the event of a conflict, the supplementary GTC shall take precedence over any other general terms and conditions of the retailer. An installment purchase is only possible for customers who are consumers according to § 13 BGB (German Civil Code) and have reached the age of 18.
2. installment purchase
With the support of TeamBank AG Nürnberg, Beuthener Straße 25, 90471 Nuremberg, hereinafter referred to as “TeamBank AG”, the retailer provides you with the installment purchase option for your purchase. The retailer reserves the right to check your creditworthiness. For further details, please refer to the installment purchase data protection notice in the order section. If it is not possible to use the installment purchase option due to insufficient creditworthiness or reaching the merchant’s sales limit, the merchant reserves the right to offer you an alternative payment option. The contract for an installment purchase is concluded between you and the retailer. There is no payment, but with the installment purchase you decide to pay the purchase price in monthly installments. Monthly installments are to be paid over a fixed agreed term, whereby the final installment may differ from the previous installment amounts. Ownership of the goods remains reserved until full payment has been made. The claims arising from the use of the installment purchase are assigned by the merchant to TeamBank AG within the framework of an ongoing factoring agreement. Payments can only be made to TeamBank AG with debt-discharging effect. Apart from the general trade supervisory authority, the merchant is not subject to supervision by a supervisory authority. Complaints can be addressed to the merchant by letter or e-mail.
3. installment payment by SEPA direct debit
With the SEPA direct debit mandate issued with the installment purchase, you authorize TeamBank AG to collect the payments to be made through the installment purchase from your current account specified in the order process at the credit institution specified there by means of a SEPA direct debit. The collection will take place at the earliest on the date specified in the pre-notification/advance notice. A later, more timely collection may take place. If there is a reduction in the purchase price amount between the pre-notification and the due date, for example due to credit notes, the amount debited may differ from the amount stated in the pre-notification. You must ensure that your current account has sufficient funds at the due date. Your bank is not obliged to honor the direct debit if there are insufficient funds in your current account. In the event of a returned direct debit due to insufficient funds in the current account, due to an unjustified objection by the account holder or due to the expiry of the current account, you will be in default even without a separate reminder, unless the returned direct debit results from circumstances for which you are not responsible. Costs charged to TeamBank AG by your bank for a return debit note for which you are responsible may be claimed by TeamBank AG from you as damages and must be reimbursed by you. You reserve the right to prove to TeamBank AG that you have suffered less damage or no damage at all. If you are in default, TeamBank AG is entitled to charge a reasonable reminder fee or default interest of five percentage points above the respective prime rate of the European Central Bank for each reminder. Due to the high costs associated with a returned direct debit, we ask you not to object to the SEPA direct debit in the event of a withdrawal from the purchase contract, a return or a complaint. In these cases, the payment will be reversed in agreement with the retailer by transferring back the corresponding amount or by issuing a credit note.
5. delivery, shipping and collection
Delivery is made as insured value shipment. The ordered goods will only be delivered after the purchase price has been credited in full to our account, unless another payment method has been expressly agreed. As soon as the goods have been dispatched, the customer will receive a dispatch confirmation with a tracking number for shipment tracking. If a delivery cannot be delivered due to incorrect or incomplete delivery information provided by the customer, we may charge the customer for the actual and verifiable additional costs incurred as a result, insofar as the customer is responsible for the incorrect information. The stated delivery times are based on the information provided by our suppliers and shipping service providers. Unless expressly promised as binding, they are non-binding guidelines. In the case of particularly high-value goods, especially luxury watches, delivery may be restricted to certain countries, shipping methods or value limits due to insurance regulations. In this case, we will agree a suitable alternative form of delivery with the customer, insofar as this is possible. If collection has been agreed, delivery will only be made by prior appointment.
6. right of withdrawal for consumers
Consumers are generally entitled to a statutory right of revocation for distance selling contracts in accordance with the separate revocation instructions of Uhrkultur GmbH. The details of the existence, exercise, deadlines, consequences and any exclusion of the right of revocation are set out in our respective valid revocation instructions together with a sample revocation form, which is made available to the consumer in good time before the contract is concluded. The right of withdrawal does not apply in all cases. In particular, it may be excluded for contracts for the delivery of goods which are not prefabricated and for the manufacture, procurement, modification, adaptation or other individualization of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. This applies in particular to watches, jewelry or other high-quality goods that are specially procured, ordered, modified, engraved, personalized, configured or otherwise individually adapted at the express special request of the customer, provided that the legal requirements for the exclusion of the right of withdrawal are met. Such a special request also exists in particular if the customer requests a watch with a specific or rare dial, a specific dial color, index variant, stone setting variant, material combination, strap variant, bezel or other special features and the watch is specially procured or ordered for this purpose. If a luxury watch is specially procured or ordered at the express special request of the customer, it is not a regular stock item, but a special procurement or special order. In the case of special procurements, special orders, individually configured or customized goods, there is no voluntary right of exchange, return or cancellation, unless this has been expressly agreed individually in text form. Statutory warranty rights remain unaffected. Insofar as a right of withdrawal exists and is effectively exercised, the reversal shall take place in accordance with the statutory provisions and our withdrawal policy. The return of high-quality goods, in particular watches and jewelry, must be made exclusively after prior agreement with Uhrkultur GmbH and via a suitable, sufficiently insured transport company. The goods must be returned in neutral packaging that does not contain any reference to the sector, brand, value of the goods or contents. The consumer must pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check their condition, properties and functionality. This applies in particular if the goods are worn, used, damaged, altered, unsealed, returned with incomplete accessories or sent via an unsuitable or insufficiently insured mode of transportation. Sales at trade fairs, watch fairs, exhibitions, sales events or similar events at which we appear with a sales stand that is recognizable to customers are regularly contracts that are concluded in a movable business premises. In these cases, there is no statutory right of withdrawal, provided that the consumer had to expect, according to the circumstances of the individual case, that goods would be sold at our stand. A voluntary right to exchange, return or cancel also exists in these cases only if this has been expressly agreed individually in text form. Statutory warranty rights remain unaffected. The right of withdrawal does not apply to consumers who do not belong to a Member State of the European Union at the time of conclusion of the contract and whose sole place of residence and delivery address are outside the European Union at the time of conclusion of the contract. A separate processing fee for the revocation will not be charged. Any legally permissible claims for compensation remain unaffected.
7. warranty
The statutory warranty rights apply. The statutory warranty rights apply to consumers. These General Terms and Conditions do not imply a change in the statutory burden of proof regulations to the detriment of the consumer. In relation to entrepreneurs, claims for defects presuppose that the defect already existed at the time of transfer of risk. Entrepreneurs must inspect the goods immediately after delivery and report any recognizable defects without delay. If no notification is made in good time, the goods shall be deemed to have been approved, unless the defect was not recognizable during the inspection. Unless expressly agreed individually, Uhrkultur GmbH does not give any guarantees of quality or other warranties over and above the statutory liability for defects. The quality of the goods is determined by the respective item description, the order request and any expressly agreed specifications. In the case of individual items, used watches, limited edition models, rarely available or no longer available products, a replacement delivery may be impossible in individual cases. Any manufacturer’s warranties remain unaffected. If a watch is still covered by a manufacturer’s warranty, the customer may contact the manufacturer or a specialist dealer authorized by the manufacturer in the event of a warranty claim, insofar as the warranty conditions provide for this. Uhrkultur GmbH is an independent dealer and not a concessionaire of individual manufacturers.
8. special notes on used watches, condition and water resistance
Used watches may show signs of age and use, insofar as these are indicated in the item description or are normal for the type and age of the goods. Information on water resistance refers to the condition as specified by the manufacturer, item description or individual agreement. Watertightness is not a permanently constant property. It can be impaired in particular by ageing seals, shocks, temperature fluctuations, improper use, previous openings of the case or repairs. In the case of used watches, we only provide a guarantee for water resistance if this is expressly stated in the item description or has been individually agreed. Irrespective of this, the customer’s statutory warranty rights remain unaffected.
9. liability
Uhrkultur GmbH shall be liable in accordance with the statutory provisions for damages resulting from an intentional or grossly negligent breach of duty by Uhrkultur GmbH, its legal representatives or vicarious agents. Uhrkultur GmbH is also liable for damages resulting from injury to life, body or health in accordance with the statutory provisions. In the event of a slightly negligent breach of material contractual obligations, Uhrkultur GmbH shall only be liable for the foreseeable damage typical of the contract. Material contractual obligations are those obligations whose fulfillment is essential for the proper execution of the contract and on whose compliance the customer may regularly rely. Otherwise, liability for slightly negligent breaches of duty is excluded. The above limitations of liability also apply in favor of the legal representatives, employees and vicarious agents of Uhrkultur GmbH. Liability under the Product Liability Act and liability arising from expressly assumed guarantees shall remain unaffected.
10. battery instructions
Some of the products we offer may contain batteries. Batteries must not be disposed of with household waste. End users are legally obliged to return used batteries. After use, you can return batteries free of charge to the point of sale, to a retailer or to a municipal collection point. Our take-back obligation as a distributor is limited to batteries of the type that we carry or have carried in our range. Batteries containing harmful substances are marked with the symbol of a crossed-out dustbin and the chemical name of the respective harmful substance. Cd stands for cadmium, Pb for lead and Hg for mercury.
11. DATA PROTECTION
Information on the processing of personal data can be found in our privacy policy, which is available on our website at any time.
12. consumer dispute resolution
Uhrkultur GmbH is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board. Note: The former EU platform for online dispute resolution was discontinued on July 20, 2025. The obligation to link to this platform no longer applies. However, the information requirements for consumer dispute resolution still apply.
13 Applicable law and place of jurisdiction
The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods. In the case of consumers, this choice of law shall only apply insofar as it does not withdraw the protection of mandatory statutory provisions of the state in which the consumer has his habitual residence. If the customer is a merchant, a legal entity under public law or a special fund under public law, Duisburg shall be the exclusive place of jurisdiction for all disputes arising from or in connection with the contractual relationship. For consumers, the statutory provisions shall apply with regard to the place of jurisdiction.
14 Amendments to these terms and conditions and final provisions
The General Terms and Conditions that were effectively included in the contractual relationship at the time of the respective order or order request shall apply. Uhrkultur GmbH reserves the right to amend these General Terms and Conditions for future transactions. Amendments shall not apply retroactively to contracts already concluded. Should any provision of these General Terms and Conditions be or become invalid, void or unenforceable in whole or in part, this shall not affect the validity of the remaining provisions.
Status: May 2026
