Consumers have a right of withdrawal according to the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity:



You have the right to cancel this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (Uhrkultur GmbH, Neckarstrasse 66, 47051 Duisburg, Germany, e-mail: of your decision to withdraw from this contract by means of a clear declaration. You can use the attached model withdrawal form for this purpose, which is, however, not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the end of the cancellation period.


If you withdraw from this contract, we must return to you all payments we have received from you, excluding delivery costs, without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back. The return of all shipped watches is conditional upon their return in the special transparent, unopened, undamaged and still 4-times sealed transport boxes.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You bear the direct costs and risk of returning the goods.

You must pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods, in particular via unsuitable transport companies that do not sufficiently cover the entire contents of the goods and insurance value. In any case, we recommend transport exclusively via specialist companies such as Fa. Intex Packetdienst or Galle Werttransporte.

DHL parcels are generally unsuitable, as no valuables, including watches and jewellery, are insured in the event of damage. On request, we will send you an appropriate shipping label, which is fully insured for the full value of the goods until we receive them back.

Exclusion or premature expiry of the right of withdrawal:

The right of withdrawal does not apply to consumers who do not belong to a Member State of the European Union at the time of conclusion of the contract and whose sole place of residence and delivery address are outside the European Union at the time of conclusion of the contract.


If you wish to cancel the contract, please complete and return this form.

Download cancellation form now