CANCELLATION INSTRUCTIONS & CANCELLATION FORM
Consumers have a right of withdrawal for distance contracts in accordance with the following instructions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor to their independent professional activity.
RIGHT OF WITHDRAWAL
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or have taken possession of the goods. In the case of a contract for several goods ordered as part of a single order and delivered separately, the withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or have taken possession of the last goods.
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for whose manufacture, procurement, modification, adaptation or other individualisation an individual choice or determination by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs. This applies in particular to watches, jewellery or other high-value goods that are specially procured, ordered, modified, engraved, personalised, configured or otherwise individually adapted at the customer’s express special request, provided that the statutory requirements for excluding the right of withdrawal are met.
Such a special request also exists in particular where the customer requests a watch with a specific or rare dial, a specific dial colour, index variant, gemstone-setting variant, material combination, bracelet variant, bezel or other special features, and the watch is specially procured or ordered for this purpose. In the case of special procurements and special orders, there is no voluntary right of exchange, return or cancellation unless this has been expressly and individually agreed in text form. Statutory rights in respect of defects remain unaffected.
To exercise your right of withdrawal, you must inform us,
Uhrkultur GmbH
Neckarstrasse 66
47051 Duisburg
Germany
Email: office@uhrkultur.com
by means of a clear declaration, for example by letter or email, of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose. However, this is not mandatory. To comply with the withdrawal period, it is sufficient for you to send the notification of exercising your right of withdrawal before the withdrawal period has expired.
CONSEQUENCES OF Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs, without undue delay and no later than fourteen days from the day on which we receive the notification of your withdrawal from this contract. Delivery costs shall be reimbursed in accordance with the statutory provisions. If a separate amount was charged for delivery, this amount shall be reimbursed together with the purchase price in the event of an effective withdrawal. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no event will you be charged any fees as a result of this reimbursement.
We may refuse reimbursement until we have received the goods back. The return of all shipped watches is conditional upon their return in the special transparent transport boxes, unopened, undamaged and still sealed four times. A return shipment by the consumer without prior coordination with Uhrkultur GmbH is excluded. After telephone consultation with Uhrkultur GmbH, the goods will be collected by a suitable transport company and insured for the full insured value until received back. The consumer will receive a shipping label for this purpose, which must be affixed to the neutral packaging. The packaging must not contain any indication of the industry, brand, value of the goods or contents.
You must compensate us for any loss in value of the goods if this loss in value is attributable to handling of the goods that was not necessary for examining their condition, properties and functionality. This applies in particular if the goods are worn, used, damaged, modified, unsealed, returned with incomplete accessories or shipped via an unsuitable transport company that does not sufficiently cover the entire contents and insured value of the goods. Statutory rights in respect of defects remain unaffected.
Exclusion or Non-Existence of the Right of Withdrawal
The right of withdrawal does not apply to consumers who, at the time the contract is concluded, do not belong to a Member State of the European Union and whose sole place of residence and delivery address are outside the European Union at the time the contract is concluded.
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for whose manufacture, procurement, modification, adaptation or other individualisation an individual choice or determination by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs. This applies in particular to watches, jewellery or other high-value goods that are specially procured, ordered, modified, engraved, personalised, configured or otherwise individually adapted at the customer’s express special request, provided that the statutory requirements for excluding the right of withdrawal are met.
If a luxury watch is specially procured or ordered at the customer’s express special request, it is not regularly stocked inventory, but rather a special procurement or special order. This applies in particular to watches with specific or rare dial requests, special dial colours, index variants, gemstone-setting variants, material combinations, bracelet variants, bezels or other special features. In this case, there is no voluntary right of exchange, return or cancellation unless this has been expressly and individually agreed in text form.
Any claim for compensation for loss of value by Uhrkultur GmbH remains unaffected if a loss in value of the goods is attributable to handling that was not necessary for examining the condition, properties and functionality of the goods. This applies in particular to watches that have been worn, used, damaged, unsealed, modified or returned incomplete, as well as to returns that are not made using a suitable and sufficiently insured method of transport.
In the case of sales at trade fairs, watch fairs, exhibitions, sales events or comparable events at which we appear with a sales stand recognisable to customers as such, the contracts are generally contracts concluded in movable business premises. In these cases, there is no statutory right of withdrawal if, based on the circumstances of the individual case, the consumer had to expect that goods would be sold at our stand. A voluntary right of exchange, return or cancellation exists only if this has been expressly and individually agreed in text form. Statutory rights in respect of defects remain unaffected.
